Fear & Trust

Once upon a time people knew everyone they came into contact with on a regular basis. When a stranger came to town everyone knew about it and was full of curiosity. That stranger was alienated by a sense of otherness, and could cause problems, but they were so outnumbered by the locals that it was not likely.

As cities grew larger people grew into small groups of trust, and people who were up to no good had the ability to blend in and hide. Bandits could come into town, work their mischief and leave as quickly as they had arrived. On the other side, locals could scam people, but if they tried to scam other locals they would probably be caught, and so most choose to prey on people passing through town or skip the scam and go the sneakier burglary  /pickpocket route.

As transportation has become easier, strangers are more common, and are largely ignored. In large cities no-one even knows who is local and who is not. Small towns seem to exist largely due to the tourism industry, and so strangers are just a part of everyday life.

Most people have just accepted this status quo of not knowing who is nearby. We routinely lock our homes and automobiles, women carry pepper spray to protect themselves, and we choose to live under the watchful eye of video surveillance systems to keep others in check.

Why do we, especially Americans, do this? We have been told so many times that the world is out to get us that we believe it. On the news we hear stories about people who were trusted with something taking advantage of, or just generally not deserving that trust. We hear stories of the time that a child was left in the day care’s van after a field trip and left to die, we hear stories of people’s lives being torn apart as the result of a burglary, and we hear about people being massacred on a public street. These are terrible things, and we should be aware of them.

The problem is that these are the only stories we hear. We do not get to hear the stories about a nurse who spends her time off the clock reading to coma patients, we do not hear the stories about the homeless man who picks up garbage in the neighborhood for free every day, or the bank manager who knowingly sets his own wages less than his employees and sets raises based on personal situations rather than work ethic.

We have been conditioned to think the worst of everyone around us. Fear is used for advertising everything from mouth wash to legal policies. It is also perpetuated by laws that hold the homeowner responsible for injuries on their property, even when the person is not supposed to be there. Many tales have been told of robbers who successfully sued the homeowner for injury, even if the robber themselves broke the window that injured them. In some countries homeowners insurance covers break-ins even if the front door was unlocked.

So how can we trust anyone? The short answer is we can’t. But as social beings who need human interaction, we balance risk and reward. We go to school, work, shopping malls, etc even though we know about the massacres that have happened in these places. Our experience tells us that these are very rare, and we take that risk. In fact we scorn the people unwilling to take that risk as insane.

As we meet people and make new friends we do develop a level of trust, but deep down we know that there is no way to know what they do behind our backs. This is part of what causes so many paternity suits and why we have structures built up to keep businesses accountable.

Today a movement known as the ‘sharing economy’ has been making an appearance. This is still largely a fringe movement, but some things have become mainstream, like eBay. In the beginning this was a very risky way to purchase or sell things. The product might not be what was advertised, or even exist at all. The payment may never arrive, and the seller had no recourse. Policies have been enacted since then that hold both parties responsible and protect them from the possibility of things going wrong.

Craigslist is still very basic. When using craigslist the risk is still a part of the user experience and something to be wary of. The company has published tips on how each party can protect themselves, but does not vet participants in any way, no reviews, or much in the way of account creation. They have chosen to welcome newcomers as equals rather than to embrace those who are in it for the long haul.

Both of these examples are largely just a way to facilitate a single transaction. Craigslist encourages in person exchanges, while eBay requires no face-to-face interaction. Other examples of this ‘sharing economy’ are just coming into the market. These range from renting out rooms in your home to hooking up for the evening or going out to eat at an aspiring chef’s home. These examples have followed eBay’s example to assist the users in trusting the other party. This allows participants a way to engage in activities that would normally be considered very risky with less fear. That is good thing, but some have also been accused of deleting negative reviews in the hopes of creating a positive public perception. There is also the issue of being held accountable for those reviews and not wanting to criticize a nice person.

I see this movement as a good thing as a whole. We need to find a way to trust again. Even if that trust is supported by a business structure. Anyone who has walked down a public street in New York knows that of the thousands of people we may come into contact with on a given day, we avoid 99% of them. Even those we do interact with, like cashiers, we cannot fully trust.

This is also a great way for people with similar interests to meet up and make friends. Even something as mundane as ride-sharing can lead to a lifelong friendship, especially if both parties are put at ease enough to open up.

As someone who works in customer service, I also see the potential, if this type of economy really took off, of the weeding out of the bad apples leading to public businesses, who have no way to review guests, having to deal with only those left out of the sharing economy. This means that since businesses are the only ones held accountable , they are forced to stretch themselves more and more to accommodate, and keep happy, worse and worse customers.

But is that really a bad thing? I could replace my income by renting out rooms and giving people rides, so long as I was a trustworthy person. I could use those services from other trustworthy people, creating a parallel, better, more transparent, economy. This would encourage people to be trustworthy, and so able to use this economy where people share the things that they value, adding value to the economy as a whole, without the need for more products. The economy of those who are deemed unworthy would be unsustainable, and self-punish those forced to use it. I honestly believe that most people are good. Even more so when being bad is not rewarded.

By supporting people who share only what they personally have, rather than those who have more than they need, this also creates a more equitable system. It could return the balance of power to the individual instead of the corporation, but only if you trust the corporation to properly vet the individuals.