I am a kind person, I do my best. In the face of the evils of the world I genuinely believe that we need more kind people. There are so many people in the world who need that kindness.
At other hotels, where less than once a year someone would come in just to be indoors, I would let them spend some time in the lobby to warm up, maybe have some coffee. It wasn’t a problem. I met some very interesting people doing this, but not once was I frightened by them, or felt like I was being scammed.
More so at my current job than at any other I have people coming in and asking for help with things. Since it is a hotel, it’s usually a room. I am willing to work with them as much as possible within regulations. I have called over a dozen churches in the area to see if any one of them could help a homeless woman get out of the cold for a night. None of them serve that function.
I let people use the computer to make a reservation, but the other day it was on a bad card and they had an elaborate facade of getting someone else to pay for the room. I know they are locals and I have to add them to my mental list of people I cannot trust. *Since initially writing this, one of the women returned and did have someone to pay for the room. I was obviously skeptical, and made her wait outside, but everything is sorted out. I kinda needed that to restore a bit of faith in humanity*
People come in and try to eat the condiments that are left out for breakfast and drink the coffee. I know that if they need to do this there is a reason, but I also know that if I let them, not only will they be back, but so will others. Once a year for someone passing through town is very different than every day for several locals.
Over and over again I am reminded of why people are unkind to others. We have had people use counterfeit money. People smoke in the rooms several times a week, even though we are a non-smoking hotel. We charge $250 cleaning fee, and the same people return, thinking they will get away with it this time. I have had many people use elaborate stories to buy time in the lobby for different reasons. Many of these stories end up screwing the hotel. I have had many people try to scam us.
While I am kind, I am not stupid. One woman stayed in the lobby for more than 8 hours trying to get hotels.com to get her reservation straight. I did what I could to help her, but of course I could not let her into a room without payment. When I left, I told the next shift to make sure that the hotel received payment before giving her a key. The next day I found out that the girl had just checked in the woman with no payment. At the time I thought that the woman was genuine and had gotten lucky with the other girl. A few months later the same woman came back with the same story.
I find myself more and more skeptical of people, and it hurts. I do find that my instincts are usually right, but I often choose to be kind until I know for sure. I probably end up with more problems as a result, but I hope that by doing so, I can help more people who truly need it. I know that when people see my kindness they know that they can push the limits more, and that is not good for me, or the business I represent.
I do my best to thin out those who are up to no good from those who are genuine. For every bogus story that I hear, I have heard the story in truth once before. I know that there is a fine line between doing things because they need to be done and needing something done and using excuses. Even the people who try these simple scams do it for a reason. Something about the world has made them think that either they need to lie to get what they need or that lying gets them better results. I will tell you that lying is not serving them better than telling the truth. These people get kicked out of here and other businesses a lot. They need a way to get what they need without the lies. I need a legitimate place to send people who are in this predicament. I hate having no recourse but sending them back on the street. I hate that being kind means being taken advantage of. I hate that the media has made these people into monsters.
I have lots of ideas that might help, but they all need a source of funding. Most are the thoughts of an idealist that rely on the idea of ‘Pay it Forward’ actually working. I know that it has worked in some industries, but I am still skeptical about it working as an economic model on a large scale or over the long-term.
In the end, I am more willing to do what I can to find someone a job than to give them money. I could provide the homeless with an address, a haircut, a shower, photo id, and a reference. I would even like to provide temporary housing until they could get on their feet again, maybe job training too. The job market does not look kindly on long-term unemployment and this would likely by where my idea falls apart. In theory, once the person was able to move out they would, and would re-pay us over time. I do think that treating it as credit would result in more of these people disappearing before we were able to collect anything from them, whereas allowing them to donate to us to help another person in the future would work better.